FAQs
Need help?
Answers to the questions we are asked most often. If your question is not here, email our Customer Care team at info@rockyourbaby.com and we will get back to you.
Sizing
What sizes do Rock Your Baby and Rock Your Kid come in?
Rock Your Baby covers baby sizes 0000 (newborn) through to 2 (18–24 months). Rock Your Kid covers kids sizes 1 to 10. Both are designed in Australia and sold together on this site.
My child is between two sizes. Which should I choose?
Go up a size. For kids, height is the best single indicator; for babies, weight is the most reliable guide. Full body measurements for every size are on our size guide.
Are the measurements on the size guide the garment or the child?
They are body measurements in centimetres, not garment measurements. Measure over close-fitting clothing with a soft tape, kept level and snug but not tight.
Ordering and Australian delivery
How much is delivery within Australia?
A flat $12.00 delivery fee applies to all Australian orders. Express shipping is available on any Australian order for $16.00, with delivery usually 1–3 business days. All orders ship from Braeside, Victoria.
When will my order be dispatched?
We aim to dispatch all orders within 48 hours of receiving payment. Allow up to an extra 3 working days during sale periods, and extra time around public holidays.
How do I track my order?
Once your order leaves our warehouse you will receive a dispatch confirmation email containing your tracking details.
Can I change or cancel my order after placing it?
Once an order has been finalised and confirmed we are unable to amend or cancel it, including adding or removing items. We also cannot combine postage across multiple orders. If you need to make a change, wait until your order arrives and then follow our returns process.
Will my parcel need a signature?
Our couriers attempt to get a signature, but drivers are instructed to leave parcels at the letterbox or front door if nobody is home, and this is at the customer's risk. If your address is not secure, consider having your order sent to a work address instead.
Pre-orders
How do pre-orders work?
Full payment is taken at checkout to secure your pre-order. If your cart contains both in-stock and pre-order items, the whole order is dispatched together once everything is available. To receive in-stock items sooner, place them as a separate order.
Can I cancel a pre-order?
No. Pre-orders cannot be cancelled once placed, because stock is reserved specifically for your order. If you need to update your shipping address or contact details before dispatch, email Customer Care as soon as possible.
Returns and exchanges
How long do I have to return something?
Full price items can be returned within 15 days of receiving your order. Sale items can be returned within 7 days. Outlet items and personalised name blankets cannot be returned unless the item has a manufacturing fault. Full details are in our returns policy.
Do you offer refunds or store credit?
Approved returns are issued as store credit in the form of an e-gift voucher, to the value of your items excluding postage. We do not refund for change of mind. You are entitled to a full refund if your item has a manufacturing fault, if you received the wrong product, or if the product you ordered was sold out.
Who pays for return postage?
Return postage is at the customer's expense unless the item is faulty. Please check your garments thoroughly on delivery, before removing any tags or disposing of the original packaging, in case you need to return or exchange them.
How do I start a return?
Read the conditions in our returns policy and follow the instructions there. If you have any questions, email our Customer Care team at info@rockyourbaby.com.
International delivery
Do you ship internationally, and what does it cost?
Yes, via DHL Express. Cost depends on destination and order weight and is quoted at checkout. As a guide, New Zealand starts at $15.00, Asia Pacific at $20.00, and North America and the UK and Europe at $30.00, all in Australian dollars.
How long does international delivery take?
Allow 7 to 14 working days depending on your location, plus up to 3 extra working days during sale periods. A tracking service is not always available on international deliveries.
Will I pay customs or duties?
Possibly. Any customs or import duties are charged when the parcel reaches its destination country and are payable by the recipient. These charges are not included in our prices and we cannot predict them, so check with your local customs office. We cannot ship to international PO boxes.
Caring for your clothes
How should I wash Rock Your Baby and Rock Your Kid clothes?
Gentle cold machine wash with a mild detergent, washed inside out. Do not soak, tumble dry, dry clean, bleach, or use fabric softener or soaking agents. Line dry in the shade without delay. Always check the care label on your garment, as it varies by fabric and style.
Will my garment shrink?
All garments are pre-shrunk and may shrink a maximum of 5% further. We wash-test for colour fastness and shrinkage before stock leaves the factory, which is how each garment's care instructions are set.
How do I care for tulle, beading and pom poms?
Use a garment bag for anything with tulle, beading, pom poms or delicate trim. Do not iron motifs, and do not iron tulle or other synthetic fabrics directly.
About us
Who are Rock Your Baby and Rock Your Kid?
We launched in the summer of 2003 designing offbeat, high-quality clothing for kids. Rock Your Baby is our signature baby line and Rock Your Kid brings the same aesthetic to kids sizes 1 to 10. Each season we collaborate with artists on original collections. Founded by Caroline Nesbitt and Johanne Walsh.