We want make your shopping experience with us as easy and user friendly as possible. To help you we have put together a list of our top frequently asked questions. Hopefully we will be able to answer your question below.
We understand how disappointing it can be to discover that an item you love is no longer available. Due to several factors, including time constraints involved in manufacturing, we generally do not reorder sold-out sizes or styles. To prevent disappointment and enhance your online shopping experience, we recommend refining your search on the left side of each page. This way, you will only see products available in your size, making your shopping easier.
Do you have past season stock available that is not on the website?
If a past season’s item is not listed on our website then we no longer have that design or print available.
I can't find a certain item in stock, can you find it for me?
If an item is not listed on our website, it means that we no longer have it available. Additionally, we are unable to provide stock levels for our stockists.
I did not receive a confirmation email when I placed my order. Why not?
A confirmation email is automatically sent to you upon checkout. This email will include a copy of your order, a payment receipt, and your order number. Please remember to check your junk/spam folder. If you do not receive a confirmation email, it indicates that you have entered your email address incorrectly. Kindly email firstname.lastname@example.org, and they will rectify your email address and resend a copy of your confirmation email to you.
I need help finding the sizing of a particular garment. Where can I find this information?
Most products on our website have a Size Chart button on each product page. Our sizing is in line with Australian standard sizing as of 2017.
Can I alter my order once it's been confirmed?
Unfortunately once an order has been confirmed, we are unable to change or add to it.
I need to return an item. How do I do that?
Your invoice (shipped with your order) has instructions that explain the return process. If you are unsure of how the process works please refer to our full Return Policy.
I have a return, can I drop it off to your warehouse?
The warehouse we utilise accommodates hundreds of brands and is not accessible to customers. Therefore, they are unable to accept returns in person.
The item I received is faulty. What do I do?
Please send pictures of the fault to our customer service at email@example.com Our customer service team will determine whether or not the fault will be accepted before moving forward with a faulty item process.
Where are your store locations?
Rock Your Baby is 100% online. We do not have any physical stores. However, we do wholesale our ranges to leading children’s stores across the globe. To find your nearest Rock Your Baby or Rock Your Kid stockist please click here.
Do you offer express shipping? (AU Only)
Yes we do! We offer express shipping for customers within Australia for a flat rate of $14.96. Express shipping will take between 1-3 Business days to arrive. Please note that during high-volume periods, there may be additional business days required for delivery.
Do you ship internationally?
Yes we do! All international orders are shipped via DHL. For more details on our international shipping times and prices please refer to our International Deliveries page.
I'd love to collab with Rock Your Baby!
We appreciate your love for our brand! We open our collaborations on a seasonal basis, and although we receive a high number of collaboration requests, we proactively reach out to content creators.
* Standardised sizing became effective for our AW17 range and all ranges going forward. For all other products, please note that there is no standardised sizing guide for these items, in general they are a smaller make than the measurements listed below. Please contact us if you need any clarification on sizing.