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Call us: 

If you have a question or need help please don’t hesitate to call us. Our customer service team are waiting for your call.

Due to restrictions from NSW Government, the Rock Your Baby Head Office will be working from home.

During this time we will not have access to our phones. Please feel free to use our Live Chat function or email us!

Our Head Office customer service number is 61 (0)2 9517 4444.

Customer Service Trading Hours:

Monday - Friday: 9:00am - 4:30pm AEST
Saturday & Sunday: CLOSED

Live Chat:

Our live chat is available via our website and our hours for this are: 

Monday - Friday: 9:00am - 4:30pm AEST
Saturday & Sunday: CLOSED

You can also try and message us through our Facebook. We try and respond to these messages as soon as possible! We do what we can to assist out of office hours, but we will generally aim to get back to you within 1-2 business days. 

Email us:

If you have a question or just want to leave feedback please email and we will endeavour to get back to you within 48 hours.

Please provide as much detail as possible in your email, including your order number (if relevant) so that we may help you as quickly and as efficiently as possible. Please also include your best contact telephone number.

Our email address is



If you are returning your order, you can send it through to our Warehouse. 

69-73 Gow St PADSTOW NSW 2211

To see our full returns policy, please click here.